Privacy Policy
Effective Date: Jul 1, 2025
This Privacy Policy (“Policy”) explains how The Kanna Collective (“we,” “us,” or “our”) collects, uses, and protects your information when you interact with our website. This Policy is incorporated into our Terms and Conditions, which means all provisions in the Terms (including but not limited to the limitation of liability, class action waiver, and jury waiver) also apply to this Policy. Please review both documents carefully before using our site.
Information We Collect
Comments & User Content
When you leave comments on our site, we collect the data shown in the comment form, along with your IP address and browser user agent to help detect spam. An anonymized hash of your email may be sent to the Gravatar service to check if you’re using it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. Once your comment is approved, your profile picture (if any) may be visible to the public alongside your comment.
Uploaded Media
If you upload images to our site, please avoid uploading images that contain embedded location data (EXIF GPS). Other visitors may download and extract location information from such images.
SMS Program Description
Kanna Collective operates an SMS marketing program that sends recurring automated promotional and informational text messages to customers who have opted in. Messages may include:
- Promotions, discounts, and exclusive offers
- New product announcements and restocks
- Event invitations and in-store updates
- Loyalty rewards and VIP member notifications
- Transactional and order-related updates
Message frequency varies. You may receive up to 4–6 messages per month depending on your opt-in preferences. Message and data rates may apply.
How We Collect Your Phone Number
We collect your mobile phone number when you:
- Submit your number through a sign-up form on our website or in-store
- Provide your number during checkout and consent to SMS communications
- Enroll in our loyalty or rewards program
By providing your phone number and completing the opt-in process, you expressly consent to receive recurring automated marketing text messages from Kanna Collective at the number provided. Consent is not a condition of any purchase.
How To Opt Out
You may opt out of receiving SMS messages from Kanna Collective at any time by replying STOP to any text message you receive from us. After opting out, you will receive one final confirmation message and no further messages will be sent.
You can also opt out by contacting us directly at the email or address listed at the bottom of this page.
To get help at any time, reply HELP to any message or contact us at info@thekannacollective.com.
How We Use Your Information
We use your phone number and related information to:
- Send you marketing messages you have opted in to receive
- Personalize offers and content based on your purchase history and preferences
- Send transactional messages related to orders, appointments, or events
- Comply with legal obligations
Sharing of Your Information
We do not sell, rent, or share your mobile phone number or personal information with third parties for their own marketing purposes.
We may share your information only in the following limited circumstances:
- With SMS platform providers and technology vendors who help us operate our messaging program (e.g., Twilio), under strict confidentiality agreements
- As required by law, regulation, or legal process
- To protect the rights, property, or safety of Kanna Collective, our customers, or others
- In connection with a merger, acquisition, or sale of all or part of our business
Children’s Privacy
Our SMS program is intended for adults 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 21. If you believe we have inadvertently collected information from a minor, please contact us immediately.
Supported Carriers
Our SMS program is supported by most major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carrier support may vary. Message and data rates may apply depending on your mobile plan.
Contact Forms & Cookies
If you leave a comment, you may opt in to saving your name, email, and website in cookies for your convenience — so you won’t have to re-enter details for future comments. These cookies last for one year.
If you have an account and log in, we will set a temporary cookie to check if your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser.
When you log in, we also create cookies to save your login information and display preferences. Login cookies last for two days; display option cookies last for one year. If you select “Remember Me,” your login will remain active for two weeks. Logging out removes these cookies.
If you edit or publish an article, a cookie will be saved in your browser indicating the post ID of the article. This cookie contains no personal data and expires after one day.
Embedded Content
Pages on this site may include embedded content (like videos, images, or articles) from other websites. Embedded content behaves exactly as if you visited the source website directly. Those sites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that content — including tracking if you’re logged in to that third-party site.
How Long We Keep Your Data
If you leave a comment, the comment and its metadata are stored indefinitely. This helps us recognize and approve follow-up comments automatically instead of holding them in moderation.
If you create an account on our site (if applicable), we store the personal information you provide in your profile. You can view, edit, or delete your information at any time (except your username). Site administrators can also access and update that information.
Your Rights
If you have an account or have left comments, you can request an exported file of the personal data we hold about you, including any information you provided. You may also request that we erase your personal data. This does not include data we are required to keep for administrative, legal, or security reasons.
How We Share Your Data
As noted above, our site may contain embedded content from other sites. These third-party sites may collect your data, use cookies, and track your interaction with their content as if you were visiting them directly.
Security
We take the security of your personal information seriously and follow industry-standard practices to protect it, including encryption and SSL certification where appropriate. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
Contact Us
If you have questions about this Privacy Policy or your data, please contact us at info@thekannacollective.com
